Terms & Conditions

Website Usage Terms

All users use this website “ability.ae” at their own risk.

Website URL ability.ae is owned and operated by Ability Rent A Car.

Company branding and logos remain the property of Ability Rent A Car and unauthorised usage is strictly prohibited.

The advertised rental car price is not an offer to rent. The prices may change from time to time at the sole discretion of Ability Rent A Car.

Prices advertised do not include VAT, Fines, Salik, or any other damage charges.

All data captured on this website is safe and secured using high-end encryption. Please read our Privacy Policy to see how we ensure customer privacy.

Ability Rent A Car is regulated and approved by The Roads and Transport Authority (RTA) in Dubai and has further approval from The Dubai Police.

Ability Rent A Car (“the Lessor”) hereby rents the Vehicle to the person named (“the Lessee”) on Page 1 subject to all terms and conditions stated in this Rental Agreement (“the Agreement”).

1. Vehicle Delivery, Return, and Exchange:

a. By accepting the vehicle the Lessee confirms that the rental vehicle is in the same condition as noted in the Vehicle Inspection Report and the Lessee accepts full liability for any further damage to, or loss of, the Vehicle, howsoever occurring. The Lessee remains fully responsible for the vehicle until it is returned and inspected by the Lessor.
b. If the Lessee has agreed for the Lessor to collect the vehicle for return, then the Lessee remains responsible for the vehicle until such time that Lessor’s authorized person has inspected the vehicle and closed the hire. The Lessee is responsible for obtaining a confirmation from the Lessor that the hire has ended.

c. The Lessee agrees to return the vehicle in the same condition as given including returning all documents, keys and contents of the car such as spare tire, etc. at the time and place agreed.
d. The Lessor reserves the right to repossess the vehicle at any time if the vehicle is being used in violation of this Agreement or if the Lessee fails to settle their financial obligations under this Agreement.

e. The Lessor is not liable to the Lessee or any passengers or third party for loss or damage to the property left in the vehicle either during the rental period of after it has ended.
f. The rented vehicle will need to be replaced if the vehicle is due a service, sale exchange, accident, etc. In this case, the Lessee shall forthwith deliver the vehicle back upon Lessor’s request. The return of the same vehicle is not guaranteed to the Lessee. The Lessor will ensure a like-for-like vehicle is given. Any failure to adhere to service intervals may result in financial liabilities and damage to the vehicle which will solely be payable by the Lessee in the event of non-cooperation.

2. Personal Data

The Lessee entitles the Lessor to communicate the personal related data, of the Lessee, to the concerned authorities such as the Police, Traffic Department, Insurance Companies, Criminal Investigation Departments, and other relevant third parties.

3. Conditions of Use

The Lessee is permitted to drive the vehicle within UAE only.
The Lessee is expected to look after the vehicle carefully and not allow it to be used:
a. To carry persons, property of persons, or property for hire;
b. To carry a greater number of passengers than what the vehicle was manufactured to carry;
c. To carry any object or substances which because of their condition or smell, may harm the vehicle or prevent or delay the Lessor’s ability to rent again;
d. To propel, or tow any vehicle, trailer, or other objects;
e. To race, test, or contest or for any illegal purpose;
f. Driving off paved road;
g. Drive under the influence of alcohol, drugs, narcotics, or any other substance impairing Lessee’s consciousness or ability to react;
h. In contravention to any customs, traffic laws, or other effective regulation.
i. By any person other than the Lessee unless such person has been assigned by the Lessee and informed to the Lessor as an additional driver.
j. For sub-renting;
k. Outside the country.

The Lessee agrees to (i) be liable for any legal consequences or liabilities, (ii) bear all costs and expenses, (iii) to indemnify the Lessor against any and all losses incurred by the Lessor and/or any damages occurred to the vehicle, resulting out of Lessee’s breach of any of the above conditions of use under Clause 3.

4. Damage/Loss, Theft, etc.

a. In the event of damage, loss, or theft of the vehicle or any parts of it, including fire and breakage of glass the Lessee shall, irrespective of his fault, pay the Lessor the amount of all resulting loss and expenses (including but not limited to replacement or recovery costs, repair costs, compensation for decline in value and loss of rental fee if the Lessee violated these terms and conditions, any provisions, customs/insurance regulations.

b. The Lessee is fully responsible for any damage to the vehicle especially if the same occurred as a result of contaminated fuel and/or caused by driving through flood water, and/or water damage and/or sea beaches and/or rocky deserts and/or sand dunes/off roads.
c. As a loss of revenue the Lessor may charge a compensation corresponding to the rental charge until the day of the vehicle being replaced and available for hire.

d. In case of an accident (with or without damage to the vehicle), any personal injuries, or theft of the vehicle or parts of it the Lessee must inform the Lessor and forthwith report the accident to the police to obtain a valid police report after providing or satisfying all required documents, information or procedures requested by the Police. A Copy of such a police report must be sent to the Lessor promptly. In the event that the Lessee fails to provide the police in good time or at all, then the Lessee will be liable for the full cost of the damage and loss caused to the vehicle.

e. The Lessee shall not take any action to affect the existence or validity of the insurance policy, and in particular not to admit any responsibility towards third parties, otherwise the Lessee shall be solely responsible to compensate such third party.
f. In all events, the Lessee agrees to fully indemnify the Lessor if the insurance company rejects any insurance claim because of Lessee’s default and negligence, and if Lessor is sued by a third party due to actions and negligence of the Lessee.

g. The Lessee is obliged to assist the Lessor and/or its insurance companies in all claims and legal affairs in connection with an accident or any damage to the vehicle. The same responsibilities apply in case of theft.
h. If the police report/repair letter does not identify the third-party responsible for the accident, then the Lessee will be responsible for all expenses incurred by Ability Rent A Car including insurance excess.

i. Tires and windows damage are not covered under insurance and the Lessee is therefore responsible for the cost of replacement and repair.
j. No repairs are to be carried out to the vehicle without the prior written consent of the Lessor.
k. The insurance policy may be canceled in case of the Lessee’s failure to comply with the terms of hereof, in this event, the Lessee shall be liable for all costs, damages, and losses incurred by the Lessor due to the Lessee’s default.

5. Governing Law and Jurisdiction
The Agreement is governed by and shall be construed and interpreted in accordance with the law of the United Arab Emirates as well the local laws applicable to the Emirate where it is executed.

6. Charges
a. The Lessor reserves the right to change its policies including the applicable rates at any time without notice. These policies are for general information purposes only and do not constitute a waiver with respect to any of Lessor’s rights, all of which are specifically reserved.
b. Valeting charges will be applied where the vehicle is returned in a condition that requires specialized cleaning.
c. Additional fee for any roadside assistance will be applied to this agreement in case such services are called upon during the rental period as a result of Lessee’s negligence or reckless driving.
d. The Lessee shall timely pay the Lessor the agreed rent rates throughout the term of this Agreement. In case of renewal hereof, or if the Lessee is unable to return the vehicle in time, at termination or expiration of the agreement, then new rates will apply based on Lessor’s current market rates effective at the time.
e. The Lessee hereby authorizes the Lessor in advance to debit any charges (rental and ancillary charges such as traffic fines, Salik or toll fees, damage, petrol, and any other financial penalty) pursuant to this Agreement from the Lessee’s credit card.
f. The Lessee hereby authorizes Ability Rent A Car to deduct or hold a security deposit from their given credit card.
g. Balance of deposit will be returned, and any pre-authorization will be released after 24 days and will be subject to Clause 6 deductions, if any.
h. In the event that the deductions are more than the deposit amount, then the Lessee hereby undertakes to clear such balances within 2 days of the Lessor’s request.

7. Indemnity
Save for fraud and gross negligence, the Lessor shall not be held liable or responsible for any loss or damage incurred to or suffered by the Renter or any other third party in connection with the rented vehicle. The Lessee agrees to indemnify and hold the Lessor (and its subsidiaries, affiliated companies, employees, and agents) harmless from and against all damages, losses, costs, expenses, actions, proceedings, claims, and demands arising from or connected with the Lessee’s breach of his/her obligation under this Agreement or with his/her driving of the vehicle.